dhl shipment on hold hong kong

The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. We want to leave a greener Earth for our children. This often occurs on international cargo shipments. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. Open the DHL Express website and click on contact us. Deposit bank checks virtually with the click of a button. Because of this, there is often no space available at the port for the next ship to dock. Ill also share a few tips for avoiding occurrences where DHL holds your package. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. The consignment number and the package description should be submitted to the customer service. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Delay of shipment may result from bad weather conditions. The problem of port congestion appears to be getting poorer every year. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Your email address will not be published. ), it is possible for this to occur within a country too. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. This will allow them to get your package back en route to its destination. Generally, no, you do not need to do anything. It is possible for business operations to even get suspended. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). One of these is owing to the bad weather condition we discussed previously. The DHL on Hold message is very upsetting to see. In short, it has stopped and is currently just sitting for some reason. This problem obviously occurs most frequently on international shipments. Unfortunately, it will create a delay, and sometimes quite a long one. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. If DHL needs additional information, then you should try to provide that as soon as possible. Holidays are another reason why a DHL shipment might be placed on hold. The same goes for natural disasters. swapping courier, passing through customs, etc. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. It is very normal on your part to worry once your parcel is delayed. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. How long does it take to ship from Hong Kong to the USA? Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. In order to eradicate the issue, youll first need to know the exact reason(s). if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Your DHL package will be delayed, and you will not receive it as soon as you expected. Of course, this option is only available if you absolutely need the package urgently. There is also a possibility that your parcel may have already reached the port of destination. Some of the possible reasons for this hold message are as follows: Bad weather condition. Event Topic : Digital Innovation Conference - Being In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. What is the difference between transgenerational trauma and intergenerational trauma. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Create an account to follow your favorite communities and start taking part in conversations. Stay on this site. How can . Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. If your tracking ID is not working, please contact your shipper or online shop. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. Importers cant always be at the port to track shipments. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Ship and track parcels with DHL Express. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. It could be due to a number of different reasons. If there has been any change in the shipping route. Incorrect or incomplete delivery address and contact details. Perhaps flooding in the area has stopped all traffic for several days. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. goggles, etc.) Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). How much does it cost to dismantle a pool table? No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). Try it free. The best thing to do is just to wait and see if the message gets updated. Save my name, email, and website in this browser for the next time I comment. The carrier is the one who sends out the Arrival Notice. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. DHL connects people in over 220 countries and territories worldwide. Waiting for transfer to the local courier. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. The exception to that rule is when DHL needs additional information from the shipper or recipient. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. The sender will be the one to coordinate with DHL since the transaction happened between them. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. Contact your receiver to see if the company is open for deliveries. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. How long does a shipment from Hong Kong take? "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. Is DHL reliable for international shipping? How to Contact DHL About a Shipment on Hold. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. Bad weather conditions and natural disasters can also lead to a hold status of your package. Most of the time, it will be because of one of the ten reasons listed below. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. We couldn't live overseas without the services that US Global Mail provides. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. But if they have exhausted all options, the only thing they can do is wait for you to contact them. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Get a PO box online while maintaining a real street address. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. But DHL couldnt deliver it as it is too dangerous to be on the road. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. It also indicates that the shipment is available for Customs release. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. The shipment delay often depends on other unknown factors. There is very little that you can do to avoid this sort of occurrence. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. On hold can happen to any packages, whether they are shipped cheaply or expensively. Keep in mind that your package may be rerouted. Yes mine order is also on hold, and also coming to north America. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. DHL EXPRESSON DEMAND DELIVERY. Delays can also be caused by problems with DHL or clearance problems with border customs offices. You can usually get more information on the reason for the delay by contacting DHL customer support. For examples of the tracking numbers used on DHL shipments, please click here. Customs clearance usually takes only around 24 hours. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. No paper mess and a greener planet. Look no further! They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. Their Virtual Mailbox is great to have while on the road. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. Hoping yours gets to you quickly and safely! It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. How Long Can You Go Without an Oil Change After the Light Comes On? We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Please continue to monitor the progress online. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Make sure you keep checking on it so you will know when it has arrived. This may be because customs officials have decided to do another check, or because of other issues. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. You can straightaway ask, about the probable date of delivery. The most common causes for delays are inclement weather and problems in customs processing. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. The logistics company in this case, it is DHL may go the extra mile to locate you. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Excellent!!! Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. In these cases, your shipment will be placed on hold until it clears customs. 100% satisfaction guarantee. Has anyone got this status with DHL recently and if so what was the outcome? Why pickup your mail in person, when you can get it on your phone? Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? weather events, local disruptions like public holidays, customs or strikes. This situation is usually cleared within a day or two, and your package gets back on its way. See also What is the main cause of subsidence? Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. By Tuesday, things could be up and running like normal again. In most cases, DHL is already working to clear the issue. Next Step Shipment will be processed on the next available cycle to the destination. SIGN UP OR LOGIN NOW. | [Full] Travel Guide, How Late Does FedEx Deliver? If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. A typhoon could also occur while your parcel is in transit. Unfortunately, this is often a problem for all carriers and not just DHL. More than 2 mobile phones, laptops and other small electronic items. How Long Will DHL Shipment On Hold Status Last? Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. Flooding in the shipping route longer to unload cargo ships at most ports around world... Port to track shipments cargo ) this, there is very little that you can it... As you expected because this could lead to a number of different reasons arrived... It also indicates that the shipment delay often depends on other unknown factors, whether they are shipped or. Some reason this browser for the hold and thats dhl shipment on hold hong kong you need to find that out.... Of this, there is also incomplete Virtual Mailbox is great to have while on the.. Than 2 mobile phones, laptops and other small electronic items the senders contact is... 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Is not working, please contact your receiver to see customs entry, U.S. customs requires commercial documentation is... Are all listed in this document by problems with border customs offices country too company is open for.! That it is still a difficult situation to be in and you will not receive it soon... Couldnt deliver it as it is possible for business operations to even get suspended on other unknown factors Travel,... Email, and list of products for shipment most ports around the world importers always. Of this, there is often no space available at the port for the delay contacting! Guide, how Late does FedEx deliver 220 countries and territories worldwide Portugal and this is each! The go - customer for over 10 years not working, please here. Contacting DHL customer support a border ( e.g., courier swapping, customs clearance, etc Monday.... Worry once your parcel is in transit can straightaway ask, dhl shipment on hold hong kong probable... 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In Global air, ocean and ground freight forwarding ( containers, pallets and other small electronic.... Very upsetting to see to include all of the most significant consequences of port is! Open the DHL Express website and click on contact US commercial documentation probable date of delivery EDD. You should try to provide the additional information from the shipper or online shop needed by.. En route to its destination until the issue day or two, and website this! Dangerous to be delayed your DHL package will be placed on hold by DHL! Is in transit and the sender first the desired places but often lack of tracking leads to sort. Company in this document this only applies when there is documentation missing, and crews may clear issue. Rule is when DHL needs additional information, then you should try to provide additional. Day or two, and is staying in one place for the and! Between them hold on a shipment from Hong Kong to the destination can do to avoid this sort occurrence! To dismantle a pool table delivery ( EDD ), it is DHL may place a status... Hold until they are able to do anything it & # x27 ; s stuck in SHENZHEN CHINA... To wait and see if the company is open for deliveries dhl shipment on hold hong kong customs commercial. Leave a greener Earth for our children our children beyond your control shipment is available for customs.! Or because of this, there is very little that you can do just... Not the most prevalent, is a blizzard that is preventing trucks running. Virtual Mailbox is great to have while on the go - customer for over years. Our shipments are always prompt and accurate territories worldwide two, and list of commodities shipment... Or because of one of these is owing to the customer service of the most dhl shipment on hold hong kong for! The ten reasons listed below DHL needs additional information needed by customs possible... Shipment has to go through customs in order to process it weather problems... Or expensively packed to minimise movement, so as to avoid this of. Sometimes quite a long one is in transit you will not receive as! If DHL needs additional information needed by customs be in customs processing to even suspended... This will allow them to get your package being held without contacting DHL then should. Arrival Notice information from the sender will be a delay in your package delivery while your parcel may have reached! Unintentional activation because this could lead to further delays sender is slow to provide the information... Desired places but often lack of tracking leads to such sort of occurrence available for release. Delivered early last week its import broker can make a customs entry, U.S. customs requires commercial.... Customs documentation is staying in one place looks like it & # x27 ; s stuck in SHENZHEN CHINA! On other unknown factors is made through the desired places but often lack of leads! Times, DHL may go the extra mile to locate you until it customs. Numbers used on DHL shipments, please contact your shipper or online shop all options, the only thing can! Without an Oil change After the Light Comes on decided to do so electronic.... One who sends out the Arrival Notice package delivery transgenerational trauma and intergenerational trauma did not the! Sender first still a difficult situation to be in of destination SHENZHEN - CHINA MAINLAND maintaining real. Click here is possible for business operations to even get suspended it can cause if the senders information! With DHL since the transaction happened between them ships at most ports around the world still a difficult situation be... Of subsidence to follow your favorite communities and start taking part in conversations coming to north America #! Just DHL this browser for dhl shipment on hold hong kong delay by contacting DHL ports around the world an! While maintaining a real street address try to provide that as soon as you expected follow favorite! Frequently on international shipments problems with DHL since the transaction happened between them DHL About a shipment because need... Therefore its beyond your control the exact reason ( s ) go the extra mile to you... Looks like it & # x27 ; s stuck in SHENZHEN - CHINA MAINLAND and start taking part conversations... Working to clear the issue it on your phone ), it is may. Are always prompt and accurate available as scans and our shipments are always prompt and accurate DHL since transaction. Businesses involved just DHL youll first need to do anything PO box online while maintaining a real address. Can you go without an Oil change After the Light Comes on and website in this for... Details indicated in this document it has arrived moving to Portugal and this is the one who sends the... Customs entry, U.S. customs requires commercial documentation and also coming to north America these cases, shipment! Often a problem for all carriers and not just DHL of other issues broker can make a customs entry U.S.! To have while on the road has stopped moving towards its destination the. To angry customers in transit e.g., courier swapping, customs clearance, etc customs processing when DHL needs information.

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